The answering service sector seems to have fallen into a rather uncomfortable trap. It was reported in the news today that several business firms are not being able to outsource their BPO work because of the lack of finances. The projects are either being put on the back burner, or they are being scrapped in totality. The business answering service units see this as a loss of their revenues. The call centers have enough reason to think so.
Is Call answering services there a special project boiling over on the back-burner that you’ve been wanting to do? Your VA can help with research, planning and coordination, leaving you free to continue your focus on your core-business function.
Check in with your caller. If you ever need to place your caller on hold, make sure they know you haven’t forgotten about them! A simple, “It’ll just be one more moment, Mary,” will make your caller feel taken care of while you try another line or get an answer to their question.
Hiring a 24 hour Call answering service Luton also be convenient. You would not have to do recruitment, screening, and training of agents. You would not also have to worry about the calls to your company even when you are on holidays or when it is already after business hours.
If you work during the day time, but take calls regarding urgent jobs late at night or round the clock, outsourcing can allow for those calls to be dealt with without disrupting your life.
Ask a question to set the tone of the call. Instead of leading with the impersonal, “What can I do for you today?” start with some pleasantries to get the call off on the right foot. “How are you?” is a trusty stand-by.
Hiring people and companies is definitely the way to go if you want to hit that next level in your real estate investment business. When your budget is right you should consider doing so. Think about it, if you’re worth $200 an hour, why would you be doing a job worth $10 an hour. Hire someone to do that job for you. When you do this you can focus on what your good at which is bringing in more business.
